Empathy workshops for non-designers

Example of an empathy map

In 2018 I collaborated with Verne Lindner on a workshop that used design thinking and universal design concepts to build empathy:

Empathy, the ability to understand the feelings of another, is an indispensable tool for user experience designers. We design better solutions when we understand the human environment of the user while they are using our product: are they relaxed, under stress, working with physical or cognitive impairments?

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